Online Proctored Exam Troubleshooting Tips
- Internet speeds. Testers must have a minimum of 1mbps upload and download with a ping of 200ms or less. If testers have internet speeds worse there will be issues launching the exam.
- Contact the Kryterion support team at any point if there are any issues launching or taking your online proctored exam. This includes enrollment and launching issues.
1-877-313-2008 (U.S.) or +001-602-659-4679 (International)
- Make sure enrollment and authentication photos are taken in a clear well-lit environment. The testers face should be clearly visible and looking into the camera.